User Guide

Welcome to our User Guide section.

Here you'll find instructions, safety tips, and care information to help you use and maintain your products — including mashaals, fireplaces, fire pits, fuels, and accessories.

Please read and follow these safety guidelines before using the product.
Keep the product-specific user guide with you for future reference. Do not discard it.

At The Mashaal, safety is at the core of every product we design. Our flame-based products are crafted to bring warmth and elegance to your spaces — but like all open flame devices, they must be used with care and responsibility.


IMPORTANT NOTE:

While every product is built with quality and care, safe use is solely the responsibility of the user. The Mashaal (Ashoka Overseas) shall not be held liable for misuse, negligence, or failure to follow these safety guidelines.

By using this product, you acknowledge and agree to comply with all the above safety instructions, handling precautions, and operational guidelines. Responsible use is essential to ensure your safety and the longevity of the product.

Stay safe. Stay inspired.

GENERAL SAFETY GUIDELINES

Fire Safety & Operational Use

  • Always place the product on a flat, stable, and fire-resistant surface.
  • Do not use indoors unless specified as indoor-safe with proper ventilation.
  • Maintain a minimum 1-meter (3 feet) clearance from all flammable materials.
  • Never leave a burning flame unattended.
  • Avoid use during high winds or adverse weather conditions.
  • Use only a long lighter or extended match to ignite the flame.
  • Do not touch the product while it is hot. Allow it to cool completely before handling or refuelling.

Fuel & Lamp Oil Safety

  • Use only certified lamp oil or paraffin-based light oil specifically intended for oil torches and fireplaces.
  • Do NOT use kerosene, petrol, diesel, alcohol, or any household flammable liquids.
  • Never use water to extinguish the flame — it can spread the fire or damage the product. Always use the included metal snuffer cap.
  • Refill only when the unit is completely cool.
  • Do not overfill. Stay within the marked or recommended fill limit.
  • Wipe off any spilled oil from the torch body with a soft, clean cloth before lighting.
  • Store lamp oil in a cool, dry, and well-ventilated area, away from heat, flames, or sunlight.
  • Keep the oil container tightly sealed and out of reach of children and pets.
  • Lamp oil is not for ingestion. In case of accidental swallowing, seek immediate medical attention. Do not induce vomiting.

Children & Pet Safety

  • Keep children and pets at a safe distance from all flame products.
  • Do not allow children to operate, refill, or extinguish torches, fireplaces, fire pits, etc.
  • Always maintain adult supervision when the product is in use.
  • Use protective barriers or controlled zones during social events or gatherings.

After Use & Storage

  • Extinguish flame only using the included metal snuffer cap.
  • Wait until the unit is completely cool before handling, cleaning, or refueling.
  • Store in a dry, protected area when not in use.
  • Clean residue buildup occasionally, and inspect the product for any damage or wear.
  • Do not use if cracks, rust, or loose fittings are detected.

SOLVE COMMON PROBLEMS

Flame Doesn’t Stay Lit

Possible Causes:

  • Wick is too short or poorly soaked
  • Low-quality or incompatible lamp oil
  • Windy or poorly sheltered area

Solutions:

  • Let the wick soak in oil for at least 10–15 minutes before lighting
  • Use only certified lamp oil or paraffin-based light oil
  • Light the flame in a wind-protected area

Excessive Smoke

Possible Causes:

  • Wrong type of fuel (e.g., kerosene or petrol)
  • Wick is too high

Solutions:

  • Only use recommended lamp oil; never use kerosene or other flammable liquids
  • Adjust/Trim wick to a moderate height (about ½ inch exposed)

Oil Leaks or Overflows

Possible Causes:

  • Overfilled oil chamber
  • Product tipped or placed on uneven surface

Solutions:

  • Never fill over 75% of the capacity
  • Wipe off any spilled oil before lighting
  • Always place on a flat, stable surface

Strong Odor or Fumes

Possible Causes:

  • Using low-grade or incorrect oil
  • Incomplete combustion due to poor ventilation

Solutions:

  • Switch to high-quality lamp oil
  • Use only in open or well-ventilated areas

Wick Won’t Light or Burns Too Quickly

Possible Causes:

  • Wick not fully saturated with oil
  • Damaged wick

Solutions:

  • Allow wick to absorb oil fully before lighting
  • Replace wick if it appears charred, brittle, or frayed

Cracking or Rust (on Metal Parts)

Possible Causes:

  • Prolonged exposure to moisture or improper storage
  • Product not dried or covered after use

Solutions:

  • Wipe down and dry product after each use
  • Store in a dry, sheltered location
  • Avoid prolonged rain or weather exposure

Having Trouble?

For questions or support, please feel free to reach out to us at:
orders@themashaal.com


We’re here to help you enjoy a safe and seamless experience with The Mashaal.